Model No. products are scheduled to ship within about 2 weeks from when the order is placed. We currently offer free shipping within the contiguous United States (also known as the United States Mainland). All products are shipped through “ground shipping.”
When a customer places an order for a product on our website they will receive an email from customer support containing information about the order status. They will also receive an email from an outside vendor which may include tracking and delivery information about their package.
If you live outside of the contiguous US and would like to order a Model No. product with delivery, please contact us for a shipping quote.
Model No. stands behind the products we manufacture and want you to be happy with your purchase. If you have an issue with your product that is found to be a manufacturing defect or some other problem that is deemed a defective product, Model No. will replace your product at no additional charge. If you believe you have a product defect, or need to make a return request, please contact us and we will help you with your order.
Renew and Recycle Offer
We know how it is, styles change and furniture preferences evolve. Perhaps you are redecorating, or you simply have too many tables (impossible!). Whatever the reason, if you’re contemplating giving up a piece of Model No. furniture, we’d like to offer you some options.
You see, having created your piece from environmentally sustainable materials, the last thing we want to see is our products ending up in the city landfill.
Therefore, we will be happy to take back your Model No. product and recycle the components at our facility. We are able to accept any piece and either recycle it back into our manufacturing stream, recycle it locally or otherwise process the materials to ensure proper disposal. To return your product to us, please ship or drop off to the address below:
Model No. Inc
Attn: Recycling Return 2500 Kirkham Street Oakland, CA 94607
Having second thoughts? Here are some other things you can do with your Model No. furniture:
- Give it to a friend! We’re sure you know someone who will love it - after all, it was made by you!
- Donate it to a school, local charity or “Maker” group and be a hero.
- Bring it to the company “White Elephant” party - we’re sure the competition will be fierce to be the one to bring it home.
Ready to part ways but not sure about mailing it to us?
Put it in your city Recycling or Compost Bin after you contact your local city dump & recycling centers to learn about what they will take. The 3D printed sections of our products are made of PLA, a bioresin that is very often compostable or recyclable by most facilities.