ORDER SHIPPING & DELIVERY
Model No. makes all of our products to order for our cutomers and clients. Once we have your order, we typically will have it ready to ship within 12 weeks or sooner depending on the product and size of the order.
When your order is ready to leave our design studio and micro-factory in California, it will ship by ground and arrive at your home within 7-10 days. In select cases, we can arrange for expediting your order. Please contact us for a shipping quote.
At this time, Model No. ships within the contiguous United States only. We do not ship to Canada or other International destinations. If you live outside of the contiguous United States and would like to order a Model No. product, please contact us for a shipping quote.
Smaller products and orders will ship via UPS or USPS and will arrive within 7-10 days of leaving our micro-factory.
Large furniture items are personally scheduled and delivered to your shipping address. We will reach out to you to schedule delivery once your order is complete. Once delivery is scheduled, we will deliver your order to the threshold of your shipping location during a 3 hour window.
We also offer White Glove delivery service delivering your order over the threshold, unpacking, and placing it for you. Please contact us for a quotation.
For orders below $20,000, we charge a flat shipping fee based on the sub-total of your order. Please reference our shipping cost schedule for more details. All orders above the $20,000 sub-total threshold will ship free of charge.
RETURNING FURNITURE & HOME DECOR
We want you to be happy with your purchase and understand it may take a couple days or weeks to live with your new item. But don't wait too long. Damaged, worn, or otherwise altered items may be refused or result in an adjustment to your refund.
When returned in its original condition within 30 days of receiving your order, we will refund you the full amount of your returned item including applicable taxes. Because we want to eliminate waste, we ask that you use the original packaging when you return your item.
If you miss the 30 day window, we will issue you an exchange or credit in the amount of your purchase. We do not refund for the shipping costs for your original order, however.
EASY RETURNS & DELIVERY
Sometimes stuff just doesn't fit. We understand. It's your home after all. No problem.
To make a return, simply email us with your order number and reason for return.
When returning a small item, re-pack your item, attach a shipping label and write the provided RMA number clearly on the outside of your package. Then drop off the package at your local UPS location. If you need assistance with this process, please do not hesitate to contact us.
When returning furniture or a large home décor item, please contact us and we will work with you to coordinate logistics for an easy return.
CANCELLING YOUR ORDER
If you have had a change of heart about your order, we understand. It happens. In this case, we ask that you cancel it immediately. We make products to order and aim to get them to you as quickly as possible. Therefore, we begin production soon after you complete your order.
On most of our standard items, we happily accept cancellations when received prior to shipping. Orders that are cancelled after shipping will be processed as a normal return. We will refund the full amount of your item plus applicable taxes. We will not refund the cost for shipping, however.
For special custom orders that are designed and made just for you, we do not accept cancellations in most cases. If you would like to cancel a custom order, we ask that you immediately contact us. In timely cases where have not begun production, we can accept cancellations and process a return or credit for you.
DEFECTIVE & DAMAGED PRODUCTS
If your product has a manufacturing defect or was damaged during transit, Model No. will refund or replace your product at no additional charge to you. We will refund you for the price, applicable taxes, and the original shipping charges for your item.
If you have a defective or damaged product, please contact us immediately. We will help remedy your situation as fast as possible.
RECYCLING & COMPOSTING
We know how it is, styles change and furniture preferences evolve. Perhaps you are redecorating, or you simply have too many tables? Whatever the reason, if you’re contemplating giving up a piece of Model No. furniture, we’d like to help. .
The last thing we want to see is our products ending up in the city landfill.
Therefore, we are happy to take back your Model No. product and recycle the components at our facility. We are able to accept any piece and either recycle it back into our manufacturing stream, recycle it locally or otherwise process the materials to ensure proper disposal.
To return your product for recycling or composting, please contact us.
Want to handle it yourself?
Put it in your city Recycling or Compost Bin after you contact your local city dump & recycling centers to learn about what they will take. The 3D printed sections of our products are made of PLA, a bio-resin that is compostable or recyclable by most facilities.