If I order now, when will I receive my order?

Generally, orders will be shipped within 8 weeks depending upon the product and the distance shipped to your home from our Oakland micro-factory. We only ship in the contiguous United States. Shipping large items across the country may lead to longer times before you receive the product. As always, we will keep you informed via email on your order throughout the process of making and shipping your order to you.

Learn more about our shipping and returns policy here.

What if I want to pick up my order at your shop?

If you are in the Bay Area and would prefer to pick up your order at our facility, we can accommodate you. Please email us at info@model-no.com.

How do I create a custom design?

Please email us at info@model-no.com to inquire about a custom designed product or project. We have the unique ability to custom design because of our digital fabrication and 3D printing processes. We have done numerous projects for clients as well as customers and look forward to partnering with you. Learn more about our work with commercial clients here. 

Do I need to customize a design, or can I order a design as pictured?

Absolutely. If you love one of our designs just as it’s shown, you can order it without customizing by simply adding it to your cart.

Where are your products available?

Currently our products are available to purchase online, in selected partner showrooms throughout the US, and to design trade partners working with residential and commercial clientele. 

What are your products made of?

We are committed to using sustainable materials and additive manufacturing processes. Our 3D printed items are made of eco-friendly bio-resins which are sourced from plants and are recyclable and compostable. The wood parts are all Forest Service Council certified sustainably harvested and finished with a durable water based varnish especially formulated to bring out the woods natural beauty. And what little metal parts we do use are infinitely recyclable aluminum or steel and are American-made.

Find out more about our eco-friendly and sustainably sourced materials.

Do you offer a guarantee or warranty?

Model No. warranties that every product we create arrives to your door free from defects in materials and workmanship. We will repair or replace any product that arrived defective in any way. For more information on our warranty, please check out all the details on our warranty / returns / recycle page.

How long will it take to receive my order?

All of our designs are made on demand once you place your order. Most products will be ready to ship within 8 weeks of your order placement.

How do I care for plant-based resins and PLA?

Everything we create is designed to last. It’s easy to care for our products with routine care and maintenance. Both wood and PLA surfaces can be adversely affected by excessive heat or extended exposure to UV and/or direct sunlight.

For PLA 3D printed pieces, keep the ridges of your PLA surfaces clean by dusting with a lint-free, soft cloth or damp sponge, and clean when needed with mild cleaning soaps, such as diluted dish soap or general non-abrasive cleaners. Avoid bleach, ammonia, and other harsh or abrasive cleaners which may damage the texture of the surface.

How do I care for the hardwoods you use?

Our hardwood surfaces are finished with a non-VOC water based varnish that is ultra protective and durable. Wipe with a damp cloth and gentle cleanser. Avoid water marks by using coasters under glasses, mugs, or plants, and quickly wipe up any standing liquids. Never use harsh cleaning sprays or abrasives on your wood surfaces. Clean any sticky spots gently with soap or mild detergent and water.

Where are you located? Can I come by and see your products in person?

Our manufacturing and design studio is located at 2100 Dennison Street in Oakland, California. If you’d like to see our designs and processes up close, visits are available by appointment.

When will you be releasing more designs?

We are launching new products and product series on a selective basis throughout the year, most frequently during in the spring and fall seasons.  

How can I find out about new product releases and future events?

You can follow us online on InstagramFacebook, and Linkedin. If you are an architect, interior designer, or design trade professional, you can learn more about our Design Trade Program here. We also invite you to subscribe to our email list to receive notifications of new products and events. You can subscribe below by entering your email address. 

What if I have questions that aren’t answered here?

If you have any additional questions for us regarding our COVID-19 policies, please reach out to us via email: info@model-no.com.