Need help or have a question about an order?
Model No. Inc. 2500 Kirkham Street Oakland, CA 94607 (510) 545-9275 firstname.lastname@example.org
How do I create a custom design?
Each of our designs can be customized using our online tools to create truly unique pieces. Our configurator is fun and rewarding: you can adjust everything from the dimensions and contours to the color and finish materials. Every piece of furniture we create is made to order, so your Model No. is truly your own. Find out more about our customization tools.
Do I need to customize a design, or can I order a design as pictured?
Absolutely. If you love one of our designs just as it’s shown, you can order it without customizing by simply adding it to your cart.
Where are your products available?
Currently our products are only available for purchase online and select locations in the San Francisco Bay Area. If you’d like to see our designs and processes up close, studio visits are available by appointment, Join our email announcement list to be the first to hear every time we release a new product line.
What are your products made of?
We are committed to using sustainable materials and a streamlined, on-demand, waste reducing automated manufacturing processes. Our 3D printed items are made of eco-friendly bio-resins which are sourced from plants and are recyclable and compostable. The wood parts are all Forest Service Council certified sustainably harvested from species domestic to the USA, and finished with a natural and durable linseed oil and beeswax. And what little metal parts we do use are infinitely recyclable aluminum or steel. Find out more about our eco-friendly and sustainably sourced materials.
How do I care for the Bio-Resin & Hardwood materials?
Everything we create is designed to last a lifetime or longer. It’s easy to keep your Model No. looking clean and new with just a little bit of care and maintenance. Please note, our products are intended for indoor use only, and both wood and PLA surfaces can be adversely affected by excessive heat or extended exposure to UV and/or direct sunlight.
PLA eco-resin 3D printed components: Keep the ridges of your PLA surfaces clean by dusting with a lint-free, soft cloth, and clean when needed with mild cleaning soaps, such as diluted dish soap. Avoid bleach, ammonia, and other harsh or abrasive cleaners which may damage the texture of the surface.
Hardwood surfaces and bases: Our hardwood surfaces are hand-oiled with a beeswax and linseed oil treatment. Avoid water marks by using coasters under glasses, mugs, or plants, and quickly wipe up any standing liquids. To clean and nourish your wood, dust frequently with a lint-free, soft cloth. Never use all-purpose cleaning sprays or harsh abrasives on your wood surfaces. Clean any sticky spots gently with mild soap or detergent and water, making sure to dry thoroughly, and rub with beeswax and/or linseed oil. Over time, surfaces may be renewed by gently sanding and refinishing with a similar natural finish. The schedule for this kind of maintenance varies according to climate conditions and use.
How long will it take to receive my order?
All of our designs are made on demand once you place your order. Most products will be ready to ship within two weeks of your order placement.
Do you offer a guarantee or warranty?
Model No. warranties that every product we create arrives to your door free from defects in materials and workmanship. We will repair or replace any product that arrived defective in any way. For more information on our warranty, please check out all the details on our warranty / returns / recycle page.
Where are you located? Can I come by and see your products in person?
When will you be releasing more designs?
We are just getting started! We intend to release new designs four to six times a year. We're just getting started! Join our email announcement list to be the first to hear every time we release a new product.
How can I find out about new product releases and future events?
Keep up with all things Model No. by joining our email announcement list.
If you are a designer and would like to be included in our industry preview events, join our Design Insiders list.